Problem accessing Phone Book (contacts) on my E71 — Nokia E71

Sunday, January 18, 2009

Problem accessing Phone Book (contacts) on my E71

Recently for some reason for the past 2 days I could not access my contacts on my phone book on my E71. Whenever I tried accessing the phone book from the shortcuts on the screen of E71 or through the Menu --> Communication --> contacts the screen flickers for sometime and then nothing happened.

First I did not care but as the day progressed the trick I was using, accessing the recent calls section on my phone to call associates and friends, did not work for me for all calls I wanted to make. Some of the solutions I tried and which failed were
  • Connecting my E71 with my laptop and access and edit contacts through PC suite.
  • Uninstall the recent applications I had installed or which primarily used the contacts on my E71.
  • Synchronizing my E71 with my laptop through PC Suite.
Solution
Luckily I went to the Nokia forums to see if there was anyone who had a similar problem. First I came across the problem which is highlighted by the user here. Unfortunately no one was able to give a solution to him. Then I came across a problem which highlighted the same problem. The thread had a solution as well which was given by a member named homenetuk.

The solution was to uninstall "Nokia Internet Services Support". To uninstall this you need to go to the Installations --> App. mgr. You would get a list of software installed on your E71. Amongst them you would find "Nokia Internet Services Support". Select it and press the left button for Options. Select "Remove" from the menu and uninstall "Nokia Internet Services Support".

You should be done now and your address book (contacts) should work now.

Some of the users suggested removing Live Messenger. If the above trick does not work for you try uninstalling Live Messenger as well.

Let me know if you have similar problems and whether the solution fixed the problem or not.

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50 comments:

Bjössi said...

Thanks a lot, this solve my problem with my contacts as well :)

Regards, Sveinbjorn from Iceland

Pernilla said...

Did not work for me. The contact page is white and empty, not even the "Choice" button shows. Any suggestions?

bookworm2 said...

I had to remove Live Messenger where after the problem was fixed.

Thanks for a very helpful post!

Pali Madra said...

Glad the solution worked for you - Bjössi and bookworm2.

Pernilla sorry to hear that you still have the problem.

Did you uninstall the "Nokia Internet Services Support" from your device or it was not there in the first place. I also wanted to know if Live Messenger is installed on your phone or not.

Let me know via email at pali.madra attherate gmail dot com and I will try and assist you. Also I wanted to know if your phone is e71 or e71x.

Thanks

Anonymous said...

I did not have the "Nokia Internet Services Support" app installed. So I removed "Windows Live" and the problem was solved!

Then I just installed Windows Live again and everything worked fine.

Aasim said...

Solved it for me by removing both internet services and live messenger.

Thanks!

Anonymous said...

This is great! I've been having problems with this and didn't know what to do. But you helped solve the problem. Thank you so much for the helpful post! =)

George said...

Thanks so much. Had the same problem and removing Nokia Internet Services Support worked. Thanks again.

Pali Madra said...

Glad it worked for so many users.

If you still have problems after using this trick do let me know and I will try my best to address it.

Anonymous said...

Live messenger seems to be the fault. I removed that and the phone now works fine. Thanks a lot.

Deepak said...

Hi.it did not work for me..any other suggestions

Deepak said...

Hi Pali..its not worked for me any suggestions..dread going 2 the nokia guys they tale hell lot of time 2 solve such minor issues & if its a bug they shud resolve

Captain Ahab said...

Thanks for the solution. I had the same problem as well, and I was getting frantic trying to access my phonebook. Now it's working just fine.

It's funny you mentioned Live Messenger as well - because another problem I started having was that I was unable to synchronize my email on the Windows Live application. I still can't... :(

Thanks for your solution!

Anonymous said...

thank you so much!

apolinux said...

Thanks friend, it works for me! I uninstalled windows live too.

adrian said...

Hi, id just like to thank you for this article. solved my problem after uninstalling windows live.

e71user from malaysia :)

lilnurie said...

my dear it's not working.

Pali Madra said...

lilnurie,

Sorry to hear that the solution did not work.

Can you please let me know what is the problem you are facing and how you tried to fix it and I can then try to help you.

If you are okay with leaving the reply in the comments that would be fine otherwise please email me at pali dot madra at gmail dot com.

Anonymous said...

Hi

thx for sharing the solutions!! i removed both the internet service provider as well as the msn. thereafter back to normal!!!!

Rachel, M'sia

ian L (indonesia) said...

Thanks a lot.. it solve my problem with my Nokia E71..

Anonymous said...

Yes, it works. Thanks.

Anonymous said...

Thanks a lot.

Removed Nokia Internet Services support first. Didn't help.

After removing Live Messenger it worked.

mare1 said...

Had to remove both to get it to work. You are a life saver. ;)

Tony Salom said...

Love your work, I was dying without being able to access business contacts. Much appreciated.

Tony Perth Australia

Anonymous said...

Thanks a lot for your solution(s). Uninstalling Nokia Internet Services Support did not work for me, but uinstalling Windows Live did the trick!

Badre said...

i have removed Nokia internet services but still the contact page is white and empty. I do not have live messenger installed..please help

Yoav said...

Help! Uninstalled Nokia Internet Services Support and Windows Live but contacts is not working. (They're still there, I can find them using the search function.) Any ideas? It's much appreciated...

alpha said...

thanx for your info.
I have N-e63 and it's problem similiar to your e71. But now, thanks to your information.
But i still have one problem with e63, it can't instal ".jar" or ".jad" file, only ".sis" file can installed. Do you have a solution?

mbung said...

thanx a lot ...

Arveez said...

wow thanks... it solved my problems...

Anonymous said...

You are the man, Thank you

Anonymous said...

Thanks a lot! Solved my contacts problem as well. Greeting from G., the Netherlands!

Anonymous said...

super, thanks mate, spent lot of time no luck, your solution did it, Must restart after removing the app.

Anonymous said...

this is jt..

my problem didnt solve, i cant see my contacts, i have no live messenger, and i already uninstall my nokia services, please help me.. thnks

Pali Madra said...

Annonymous,

So what is the problem that you are having. Can you explain in detail.

Feel free to email me at pali dot madra at gmail dot com.

nurie said...

hye there... thanks a lot... lucky me to come accross with your article. it saves me from headaches.. good job!

Hamadly said...

thanks alot, only worked when i removed Windows Live Messenger, apparently its caused by having more than one application those do the same job. in my case i downloaded ebuddy and i had windows live messenger already
thanks alot mate
very useful

Anonymous said...

God Bless man, thanks very much for putting this out for us. I removed the "Nokia Internet Services Support" and problem solved, had been bothering me quite a bit lately.

Anonymous said...

God Bless man, thanks for putting this out for us. I removed "Nokia Internet Services Support" and it solved the issue. Thanks very much.

Rahul Thakkar Dubai said...

I tried doing what you suggested, removed Nokia Internet services and VOIP calls software. Removed all external softwares.. but still I am not able to access the phone book, but when I dial the numbers I can see the names which means contacts still exist. Can you suggest me some sure shot way to get it please...

Rahul Thakkar Dubai said...

I tried doing what you suggested, removed Nokia Internet services and VOIP calls software. Removed all external softwares.. but still I am not able to access the phone book, but when I dial the numbers I can see the names which means contacts still exist. Can you suggest me some sure shot way to get it please...

Steven said...

Thanks alot this has been driving me mad for months yippee it is working

Anonymous said...

Brilliant. This has been bugging me for ages. Thankyou.

Anonymous said...

Thanks for that! Solved my problems, looks like I have to do this every single time I update my firmware and reinstall WLM :(

It seems that remcving NISS causes Ovi Contacts to break, but no big loss there anyway

Queen kiity said...

Thank you I really tried to format my phone for that!! i solve it by deleting both windows live & nokia :)!
Regards,
Queen Kiity
\

globalization_2010 said...

hi, the same problem unfortunately applies for me. I uninstalled "Nokia Internet Services Support" and I do not have windows messenger.
But still I have white blank contacts page and no "options" button on the screen.Only exit button is on the screen.

any other suggestion? please help me, ı have to reach my contacts, because no redundancy..

Anonymous said...

Thank for posting this up. It helps me much. Luckily I google about this. I can't open my phone book just for few hours ago. I thought it was because I am installing Netqin Mobile guard. but after reading your blog, I try to uninstall windows live only. and tadaaa,my contacts book can be open. =D xoxo

Anonymous said...

Hi, i have tried what you have suggested but it did not work for me.. i have removed the nokia centre, windows live and even ebuddy application at the same time but nothing happened..

it's pretty much like what globalization_2010 said... white blank screen with only exit word on it..

please help :(

Pali Madra said...

Sorry @globalization_2010 and @anonymous to hear that the problem was not fixed by following the instructions.

Unfortunately, I'm not aware of any other options that can help you with this.

Anonymous said...

i was about to give up on my E71 because of this... not until i found this post!! thanks a bunch!! now it's gonna stay as my favourite 2nd phone!! it works much better than any other phone!!!

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